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...“Good morning Susan. We arrived home safely yesterday - the
flights were excellent and our trip was magnificent! The hotels were
outstanding and beautiful - both were in the heart of each city and reflected
the culture, architecture and history of each country. I would definitely
recommend those hotels - service and standards are impeccable. The
only glitch we had was Swissair lost Jim's luggage when we flew from
Munich to
Zurich (we did not
receive it until 10 pm on the
night before we left). Speaking of Zurich - we
arrived to find a huge parade going on ( approx. 1 million people from all over
the world), and our hotel wonderfully in the middle of it all. It was
both exciting and shocking (it was a "love" parade - all manner of
people in all manner of dress....and undress! It was a sight!). Our drive
from Munich to
Stuttgart was
beautiful - such magnificent countryside (they did not send us a Mercedes, but
we enjoyed driving the BMW nevertheless and I don't think it mattered too much
at the Mercedes
Museum).
Thank you for your efforts in making this such a memorable trip for us.
We look forward to working with you again in the future.” ~ Jim and
Susan Burlington, Ontario.
...“ I was just in the process of typing
out an email to you. I can't possibly tell you how much we all appreciate your
help on Friday. With your assistance we accomplished virtually the
IMPOSSIBLE. To think that we got the call at 9:00
am, and we managed to get his wife to Toronto to get a
passport the same day, and get her and her daughter on a flight that
evening is amazing.
Thank
you so much for staying with it the whole day, getting me direct numbers to the
passport office, directions to the passport office, arranging ground
transportation to the passport office, and then personally hand delivering the
tickets to them at the Toronto airport. This is truly the absolute
pinnacle of customer service. I really can't say enough to thank you. I
know that Linda and her daughter were so relieved that they could join him, and
set their minds at ease that he would pull through what was a massive heart
attack.
On
behalf of myself, and our company, thank you so much for your help. It is
good to know our employees and their families are in such good hands while they
are travelling the far corners of the earth.” ~ Rosa ,
Ontario
"... thank you for responding to
my request on short notice . . . trying to find another way to change my flight
was both time consuming and frustrating until I phoned Travelpath. Now
knowing your company has an emergency voice mail option with a reply in
approximately 10 minutes, it's a service I would not want to do without . .
." ~ T.
Molenaar, Oakville, Ontario
..."There is no special
incident or issue which makes me write this note. It is simply the
regular and continual exceptional level of attention your employees give, which
as a manager of business, I know is very difficult to achieve and more
importantly maintain. For this I pay credit to you." ~ C. Brown,
Burlington,
Ontario
..."I just wanted to say thank you . .
. Also, I believe in giving credit to the "head hancho" when it
is due. Working with
Travelpath is a pleasure! I used one of your agents and we just
"clicked". She knows exactly what I need when I call her and
frantically spew bits of information at her! Thanks again . . ." ~ J.
Rebelo, Burlington,
Ontario
..."I wanted to take a moment and
thank you for the wonderful job you did in organizing our trip to the Middle East . . . It
ran like clockwork! . . . It was a great holiday and you did a great
job. Thank you. . . are going to recommend you to a friend of ours who is
planning a trip to the same part of the world this fall." ~ John,
Guelph,
Ontario
..."This
letter serves as a note of appreciation and gratitude for the wonderful service
Travelpath has provided us with over the years. . . one of your employees . . .
went out of his way to organize and provide our college with exceptional
accommodations and travel arrangements. We have always thought highly of
Travelpath's service however, this time, you have out done yourselves." ~
Y. Auger, Milton,
Ontario
..."I want to thank you and everyone
at Travelpath for all your help - its really been appreciated - you're a great group
to work with!" ~ T. Spencer, Burlington,
Ontario
..."This is my last week out on the road for
a month or so. I just wanted to let you know how much I appreciate the prompt
and courteous service I have been fortunate to receive from you (Sue), Natalie
and other colleagues for quite a while now. It makes such a difference and it
is a pleasure to deal with you all." ~ I. Moga,
Burlington,
Ontario
..."Once again, Travelpath have come
through for us in providing excellent customer service." ~ S. McLean,
Burlington,
Ontario
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